The following are the difference between an exchange and a return:
When you create an exchange, you can exchange your ordered product with another variant; however, it must be the same product.
We truly cherish your satisfaction at Chicsta.com; you have the liberty to return any product you are not happy with.
There are two ways to get a refund for any product you return:
Exception: to be eligible for a return, your product must not fall under the no-return policy.
At Chicsta.com, we got you covered! Immediately you create a change request for a particular product, we will reserve the product. Here’s the good thing, if by the time you are requesting for exchange the price of the product has jacked up, you won’t pay any extra dime to receive it. In the same vein, if the price of the item has gone down when you are creating your change request, we will refund the extra amount to you as Chicsta credit. As you can see, you don’t lose a thing with Chictsta.com.
The following are the steps necessary to request for a variant change:
Within 48 to 72 hours, our courier will collect the original items and at the same time deliver the items you want in exchange.
We will send your exchange items to you immediately the items you want to exchange have been picked up and are in our warehouse. This usually takes 2 to 3 days.
Immediately you create your variant change request, ensure you arrange how your original items will be picked up because if we are unable to receive them in 2 weeks after your request has been created, we will have no choice than to cancel your request.
The following are the rules you must adhere to in order to have successful exchanges with Chictsta.com:
We would not want to hurt your feelings but since we value honesty at Chicsta.com, we will just have to say the truth. No, you can’t because all our beauty products have a very strict no-return policy. Here’s the way out, before you purchase any product you desire, take a few minutes to read and understand the product description.
Just as mentioned earlier, you can request a return within 60 days from the delivery date. However, you must also understand that item must be in good condition, must not be used and must carry its original tag. In addition, it should also be in the same brand box.
If you purchased a product from Chicsta.com with Chicsta credit, we will add the total amount you paid, back to your credit.