TheYEON Jeju Canola Honey Ampoule that is packed with hydration to support firm and healthy skin. It features 30% propolis extract and 10% canola honey extract from the mountains of Jeju Island.
Highly moisturizing and nourishing anti-wrinkle ampoule contains honey and propolis for moisturized and tightened skin.
30% of propolis extract protects skin from the external environment and immerses the skin in nutrients as it energizes and tightens.
Canola honey extract from Jeju balances the skin oil-water content.
Natural moisturizing ingredients including hyaluronic acid and trehalose with honey ensures all day moisture.
Propolis is a resinous substance derived from the resin from trees and plants that bees collect. It is renown for its healing properties. A natural ingredient that has records of it being used even early as 350 B.C.
HOW TO USE
After using a toner, take desired amount and apply to entire face. Pat gently to aid in absorption. On the areas that need more intensive care, apply a generous amount for more nutrition.
100% Genuine Products Guaranteed
Eligible for Fast Delivery
Cash on Delivery Available
30 Days Returns & Exchanges
How many countries do you service currently?
We only service Saudi Arabia and UAE at the moment
How do I track my order?
Tracking your order is just a click. To track your order, use this link tracking.chicsta.com. However, if you are unable to see complete updates, do reach us via support@chicsta.comor +971 523296639. In order to give our customers a great experience, you can also live chat withus 24/7. There is a button at the right corner of your device/desktop browser, click it and boom, you are live chatting with us!
How long does delivery take?
Many of our orders get delivered within 48 to 72 hours after the order has been placed. However, some few items that we source internationally might take 7-15 days before they get delivered.Delivery details such as time will be specified on checkout and product page.
Where do you deliver?
KSA
We deliver to major metropolitan areas of Saudi Arabia. To see the full list of destinations we deliver to click here.
UAE
We deliver to major metropolitan areas of the United Arab Emirates. To see the full list of destinations we deliver to click here.
However, there are some locations that we are currently unable to offer home delivery. Click the link above to see these locations.
Please note:
In a situation where you live beyond the limit of your selected location, you will have to pay for shipping. If you are uncertain whether your location is beyond the limit or not, please Call/WhatsApp us on +971 55 940 4578 to avoid delays.
Which courier company does Chicsta use for deliveries?
For both KSA and UAE we use Shipa Delivery. You can reach them via www.mypackage.shipadelivery.com | Toll-free no.: 800-SHIPA
What do I have to present at the time of delivery?
You may be asked to present a passport, a valid ID or a driver’s license.
How can I change my delivery address after placing an order?
This is not a problem. Please email us at support@chicsta.com or Call/WhatsApp +971 55 940 4578 . However, if you would like to have a live chat with us, click on the button at the right corner of your device/desktop browser.
I’ve been waiting longer than your delivery promised, what should I do?
1. Locations determine delivery estimates. If the delivery estimate is available for your location, it will be clearly written below the product image on the product page.
2. Before we can provide you with a delivery estimate, you will need to select your location from the drop-down box. However, if your location is not among the displayed locations, kindly select the last option on the list which is "Rest of (Country Name)".
3. If you want accuracy in our delivery estimates, please provide us with your active number, correct address with landmarks if possible.
4. Without mincing words, we try as much as possible to deliver on time, but there are some unwanted circumstances that arise. In case you are having a delay in your delivery please send us an email at support@chicsta.com or chat with our support team by clicking on the button at the right corner of your device/desktop browser.
My order has been shipped, what next?
UAE
For United Arab Emirates customers, you can track your shipment by clicking on the tracking link sent to you via SMS. In addition, you can also track your shipment on our website by clicking this link tracking.chicsta.com.
Saudi Arabia
For Saudi Arabia customers, you can track your order on our website by clicking this link tracking.chicsta.com. However, if you can’t see complete updates, kindly send us an email at support@chicsta.com or call +971 55 940 4578. You can also chat with our support team by clicking on the button at the right corner of your device/desktop browser.
Do you offer collection in UAE?
Unfortunately, we only do deliveries in UAE, we do not offer an outlet /reception collection.
How long will it take to receive my order?
Your location determines when you will receive your order.
UAE
Our customers all over the UAE should expect their deliveries within 48 to 72 hours after placing the order.
KSA
Our customers in major cities of KSA should expect their deliveries within 5 to 7 business days after placing the order.
Shipping & Charges
What if the item I received is damaged on delivery?
At Chicsta.com, your satisfaction is our number one priority. So, we are very careful when we package your items. However, in case you received a damaged item, please inform us without delay by sending us an email at support@chicsta.com or call/ WhatsApp +971 55 940 4578
I want to cancel my order, what should I do?
You have the liberty to cancel your order before shipment is made because you will not be able to do so once you receive the shipping confirmation. Once the cancellation process is complete, your Chicsta credit will be added to your account for the same value as your returned items. Follow the steps below to cancel your order:
Click on ‘My Chicsta’ and log in
Select ‘My Orders’
Select 'Cancel Items' and state why you want a cancellation
Click 'Yes', you will receive a cancellation confirmation via email.
Why am I paying shipping fees?
UAE
There is a service fee of 20 AED if your order is below 100 AED. This service fee is to cover the shipping service.
KSA
You will pay a service fee of 30 SAR if your order is below 250 SAR. This service fee is to cover the shipping service.
What are your charges for delivery/cash on delivery?
UAE
For every order above AED100, you won’t pay for delivery. However, if your order is below AED 100, you will pay a shipping fee of AED 20.
We want our customers to have adequate flexibility when it comes to making payments, as such we offer free Cash/ Card on Delivery service.
KSA
Delivery is free if your order is above SAR 250, but there is a service fee of SAR 30 if your order is below SAR 250.
We want our customers to have adequate flexibility when it comes to making payments, as such we offer free Cash/ Card on Delivery service in KSA as well.
Is there a difference between exchanging your product variant and returning a product back to us?
The following are the difference between an exchange and a return:
Exchange
When you create an exchange, you can exchange your ordered product with another variant; however, it must be the same product.
Exception: In a situation where the product falls under our no-exchange policy, we will not be able to exchange the product.
Return
We truly cherish your satisfaction at Chictsta.com; you have the liberty to return any product you are not happy with.
There are two ways to get a refund for any product you return:
Chicsta credit which can be used to purchase anything you want
Credit/debit card although this is based on the mode of payment you used while placing the order in the first place.
Exception: to be eligible for a return, your product must not fall under the no-return policy.
How can I exchange my product variant?
At Chictsta.com, we got you covered! Immediately you create a change request for a particular product, we will reserve the product. Here’s the good thing, if by the time you are requesting for exchange the price of the product has jacked up, you won’t pay any extra dime to receive it. In the same vein, if the price of the item has gone down when you are creating your change request, we will refund the extra amount to you as Chicsta credit. As you can see, you don’t lose a thing with Chictsta.com.
The following are the steps necessary to request for a variant change:
Click on ‘My Account’ and log in
Click on ‘My Returns/variant Change’
Click on 'Create' and select 'Change your variant'
Select the items you want to exchange
Select your new variant
Click on 'Proceed'
Click on ‘Create’ and that’s all!
Within 48 to 72 hours, our courier will collect the original items and at the same time deliver the items you want in exchange.
Exchange process for ME and KSA:
Click on ‘My Account’ and log in
Click on ‘My Returns/variant Change’
Click on 'Create' and select 'Change your variant'
Select the items you want to exchange
Select your new variant
Click on ‘proceed’
Click on ‘Create’ and that’s all!
An Exchange AWB will be sent to your email address, print it
Lastly, you can contact our courier partner to collect your item(s)
We will send your exchange items to you immediately the items you want to exchange have been picked up and are in our warehouse. This usually takes 2 to 3 days.
Immediately you create your variant change request, ensure you arrange how your original items will be picked up because if we are unable to receive them in 2 weeks after your request has been created, we will have no choice than to cancel your request.
Terms and Condition for Exchanges
The following are the rules you must adhere to in order to have successful exchanges with Chictsta.com:
You can only exchange items within 30 days from the delivery date
The items must be in good condition, it must not be used and it should still carry its original tag
Finally, the item should be in the same brand box you received.
Can I return beauty products?
We would not want to hurt your feelings but since we value honesty at Chicsta.com, we will just have to say the truth. No, you can’t because all our beauty products have a very strict no-return policy. Here’s the way out, before you purchase any product you desire, take a few minutes to read and understand the product description.
What is the return notice period?
Just as mentioned earlier, you can request a return within 30 days from the delivery date. However, you must also understand that item must be in good condition, must not be used and must carry its original tag. In addition, it should also be in the same brand box.
How do I return/exchange an item I purchased with Chicsta credit?
If you purchased a product from Chictsta.com with Chicsta credit, we will add the total amount you paid, back to your credit.
