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How many countries do you service currently?
We only service Saudi Arabia and UAE at the moment
How do I track my order?
Tracking your order is just a click. To track your order, use this link tracking.chicsta.com. However, if you are unable to see complete updates, do reach us via email@example.com +971 523296639. In order to give our customers a great experience, you can also live chat withus 24/7. There is a button at the right corner of your device/desktop browser, click it and boom, you are live chatting with us!
How long does delivery take?
Many of our orders get delivered within 48 to 72 hours after the order has been placed. However, some few items that we source internationally might take 7-15 days before they get delivered.Delivery details such as time will be specified on checkout and product page.
Where do you deliver?
We deliver to major metropolitan areas of Saudi Arabia. To see the full list of destinations we deliver to click here.
We deliver to major metropolitan areas of the United Arab Emirates. To see the full list of destinations we deliver to click here.
However, there are some locations that we are currently unable to offer home delivery. Click the link above to see these locations.
In a situation where you live beyond the limit of your selected location, you will have to pay for shipping. If you are uncertain whether your location is beyond the limit or not, please Call/WhatsApp us on +971 523296639 to avoid delays.
Which courier company does Chicsta use for deliveries?
For both KSA and UAE we use Jayeek. You can reach them via www.jayeek.com| Telephone:+971 4 344 1112.
What do I have to present at the time of delivery?
You may be asked to present a passport, a valid ID or a driver’s license.
How can I change my delivery address after placing an order?
This is not a problem. Please email us at firstname.lastname@example.org or Call/WhatsApp +971523296639. However, if you would like to have a live chat with us, click on the button at the right corner of your device/desktop browser.
I’ve been waiting longer than your delivery promised, what should I do?
1. Locations determine delivery estimates. If delivery estimate is available for your location, it will be clearly written below the product image on the product page.
2. Before we can provide you with a delivery estimate, you will need to select your location from the drop-down box. However, if your location is not among the displayed locations, kindly select the last option on the list which is "Rest of (Country Name)".
3. If you want accuracy in our delivery estimates, please provide us with your active number,correct address with landmarks if possible.
4. Without mincing words, we try as much as possible to deliver on time, but there are some unwanted circumstances that arise. In case you are having a delay in your delivery please send us an email at email@example.com or chat with our support team by clicking on the button at the right corner of your device/desktop browser.
My order has been shipped, what next?
For United Arab Emirates customers, you can track your shipment by clicking on the tracking link sent to you via SMS. In addition, you can also track your shipment on our website by clicking this link tracking.chicsta.com.
For Saudi Arabia customers, you can track your order on our website by clicking this link tracking.chicsta.com. However, if you can’t see complete updates, kindly send us an email at firstname.lastname@example.org or call +971 523296639. You can also chat with our support team by clicking on the button at the right corner of your device/desktop browser.
Do you of er collection in UAE?
Unfortunately, we only do deliveries in UAE, we do not offer outlet /reception collection.
How will it take to receive my order?
Your location determines when you will receive your order. Below is the country wise delivery location and timings.
To see the delivery promise for our destinations in UAE click here. However, a vast number of our customers should expect their deliveries within 48 to 72 hours after placing order. Saudi Arabia
To see our delivery promise for major destinations in Saudi Arabia click here.
Shipping & Charges
What if the item I received is damaged on delivery?
At Chicsta.com, your satisfaction is our number one priority. So, we are very careful when we package your items. However, in case you received a damaged item, please inform us without delay by sending us an email at email@example.com or call/ WhatsApp +971 523296639.
I want to cancel my order, what should I do?
You have the liberty to cancel your order before shipment is made because you will not be able to do so once you receive the shipping confirmation. Once the cancellation process is complete, your Chicsta credit will be added to your account for the same value as your returned items.Follow the steps below to cancel your order:
- Click on ‘My Chicsta’ and log in
- Select ‘My Orders’
- Select 'Cancel Items' and state why you want a cancellation
- Click 'Yes', you will receive a cancellation confirmation via email.
Why am I paying shipping fees?
There is a service fee of 20 AED if your order is below 100 AED. This service fee is to cover the shipping service.
You will pay a service fee of 30 SAR if your order is below 100 SAR. This service fee is to cover the shipping service.
What are your charges for delivery/cash on delivery?
For every order above AED 100 you won’t pay for delivery. However, if your order is below AED 100, you will pay a shipping fee of AED 20. If you select cash on delivery as your payment method and your order is below AED 100, you will pay AED 20 shipping fee, AED 5 COD fee, which will be added to the value of your order. Credit/ Debit card and PayPal are free payment options.
We want our customers to have adequate flexibility when it comes to making payment, but we need to pay the courier an extra fee for all cash on delivery (COD) orders, which is why there is an extra fee of AED 5 when you select cash on delivery. Credit/ Debit card and PayPal are free payment options.
Delivery is free if your order is above SAR 100, but there is a service fee of SAR 30 if your order is below SAR 100. If you select cash on delivery as your payment method and your order is below AED 100, you will pay SAR 30 shipping fee, 10 SAR COD fee. Credit Card and PayPal are free payment options.
We want our customers to have adequate flexibility when it comes to making payment, but we need to pay our courier an extra fee for all COD orders, which is why an extra fee is added when you select cash on delivery. There are no extra fees if you use a credit card, PayPal or Chicsta Credit.
However, please understand that Chicsta credit cannot be used to pay for service fees because cash on delivery and shipping fees are levied by our courier company. You can only use your Chicsta wallet to pay for your items